Warranty

Thank you for choosing Movmax. We are committed to providing high-quality products and excellent customer service. Please review our policies regarding returns, refunds, and warranty service below.

🔄 1. 30-Day Return & Refund Policy

If you are not completely satisfied with your purchase, we accept return requests based on the condition of the product within the specified time-frames:

· 📦 Unopened Products (Within 30 Days):
You may return unopened items within 30 days of delivery.

o Condition: The product must be completely unused, sealed in its original packaging, and in resalable condition.

o Shipping Fees: The customer is responsible for all return shipping costs.

· 🔓 Opened Products (Within 7 Days):
If the product packaging has been opened, you may return the item within 7 days of delivery.

o Condition: The product must be free of any user-induced damage, and must include all original packaging, manuals, and accessories.

o Fees & Shipping: The customer is responsible for all return shipping costs. In addition, a depreciation/restocking fee will be deducted from your final refund.

 

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🛠️ 2. One-Year Limited Warranty Policy

Movmax warrants that its products will be free from defects in materials and workmanship under normal use for 12 months from the original purchase date. This warranty applies only to the original purchaser and is not transferable.

📋 What is Covered

This warranty covers manufacturing or quality defects that occur during the normal, intended use of the product.

❌ What is Not Covered

This warranty does not cover:

· Accidental damage, misuse, abuse, neglect, or unauthorized repairs, modifications, and disassembly.

· Damage caused by improper installation, storage, or maintenance.

· Normal wear and tear, or cosmetic damage that does not affect the product's normal operation.

· Lost or stolen products, or products purchased from unauthorized sellers.

⚖️ Warranty Solutions & Shipping Responsibilities

If a product quality defect is confirmed within the 1-year warranty period, Movmax will provide the following remedies:

1. Free Parts Replacement:
If the issue can be resolved by replacing a component, Movmax will ship the required replacement parts to you completely free of charge.

2. Return for Repair:
If the product must be sent back to Movmax for factory repair:

o Inbound Shipping: The customer is responsible for the cost of shipping the product back to Movmax.

o Outbound Shipping: Movmax will cover the cost of shipping the repaired product back to the customer.

 

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📧 3. How to Submit a Claim

To initiate a return or a warranty claim, please contact our support team at service@movmax.com with the following information:

1. Your order number or valid proof of purchase

2. A detailed description of the issue or your reason for return

3. Clear photos or a video showing the product's defect or its unopened condition

4. The product’s serial number (if applicable)

Note: Movmax reserves the right to request troubleshooting steps before approving returns or warranty repairs.